Credit and Debit Cards Must Be Activated by Monday

Steven Duncan

While Heritage Bank is embarking on an automation process to ensure that the changeover is easy, customers of FCIB are being asked to make certain that their new credit and debit cards are activated by Monday.

Steven Duncan, Managing Director, Heritage Bank

“The transition is intended to be seamless that as little involvement from customers as possible.  We are trying to automate everything so we’re picking up the database from First Caribbean and move it over to Heritage Bank and land it or place it in our database here.  So, account numbers for instance, we are retaining those numbers.  So the First Caribbean account numbers will be the same after the transition.  It’s certainly going to make it a little smoother and easier for the customer.  Similarly, First Caribbean will provide us with their files for the customers and with those files we are trying to avoid having to get each customer to complete new account forms for Heritage Bank.  We will use those and where there is any gap, if there is a document missing that we might need, then we will just ask for that from that particular customer rather than make it a kind of wholesale kind of thing that everybody comes and fills out a form.  We’re trying to avoid that so we won’t go through all that.  Also, to try to help with the transition we sent out debit cards and credit cards very early, somewhere around the beginning of January, to allow time for them to reach the customers of First Caribbean and to allow time for the customers of First Caribbean to be able to pin those cards.  We sent out instructions, there were instructions in the letter asking them to do certain things and I am asking again that those customers do that because next week when they want to use those cards they will not be able to.”