B.T.L. looks to future on World Telecom Day
It is a day celebrated every year by what has traditionally been the nation’s monopoly telecommunications provider. This year, with the company under new ownership, News 5’s Patrick Jones discovered that B.T.L. has no plans to rest on its technological laurels.
Patrick Jones, Reporting
Hundreds of primary school children flocked the display booths to check out the various services being offered by B.T.L. Public Relations Manager Suzette Tillett says this year, World Telecommunications Day is incorporating the global theme ?ICTs: Leading the way to sustainable development…to market its products.?
Suzette Tillett, Public Relations Manager, B.T.L.
“And what we’re doing, we’re incorporating this theme in the way we display our services under our PSTN, where we offer wireless service, we hope to attain sustainable development by expanding in rural areas offering telephone service to them. And we also have on display our internet service which shows that we are advancing in technology and the things we’re doing with internet itself.”
But while the existing services are undergoing technological overhaul, Tillett says B.T.L. is on the verge of rolling out new products in the hopes of not only keeping existing customers, but attracting new ones.
Suzette Tillett
“Yes, and some of these services we?re offering, showing on display here today under future services section where we are showing the GPRS, which is the internet and email access via your cell phone. And we’re also showing a service we call the internet kiosk which would be the internet where you purchase a prepaid card and you have internet at your disposal. Also, we?re showing in futures a service we call ?the loop?, which is which is you would subscribe to different features like the news or the lotto and that would come via your cell phone as an SMS.”
Most of the new products are at least a month away from the market. And with the advent of new players in the telecommunications industry, B.T.L. is keenly aware that customer relations is the key to the future.
Suzette Tillett
“Our main focus would be to satisfy the customers we now have and expanding on the services we now have. And this is evident in our future projects, the projects that we are trying to expand our services to the rural areas, we’re fixing our networks, trying to upgrade our services and that’s how B.T.L. hopes to compete in the future.”
Patrick Jones, for News 5.
At the close of the exhibition this afternoon, B.T.L. held an employee recognition programme where personnel with long years of service were recognized.
