Smoothening Out the Unemployment Relief Process

Carla Barnett

Similarly, the Unemployment Relief Program, in its first phase, also ran into problems with the system being used.  According to Doctor Carla Barnett, the biggest hiccup involved the inputting of information, including names and social security numbers, into the database correctly.

Dr. Carla Barnett, Minister of State, Ministry of Labor

“One of the biggest changes that we’ve made to the system that will allow us to not have so many errors in terms of input of names and social security number is that you have to put in your correct name and your correct social security number and your correct birth date for you to move past that screen and go to input an application.  If you move past that screen it means that nobody has used your number before.  If you move past that screen and go to the end of the application process and then get back that you‘ve applied already, it‘s because you‘ve pressed two times.  So those are really the big questions that we get from people making applications.”