Social Security Board was Able to Continue Services throughout Pandemic

Chandra Nisbet-Cansino

The COVID pandemic has hit almost every family and business across the world. In Belize, the shock was felt primarily in the tourism sector, but even quasi-governmental organizations, such as the Social Security Board, were not spared. During a Social Security event today, General Manager of Social Security’s Corporate Customer Relations Services, Chandra Nisbet-Cansino told News Five that the biggest challenge for them during COVID was ensuring continuous service for customers.

Chandra Nisbet-Cansino, Gen. Mgr., Corporate Customer Relations Services, S.S.B.

“At no time did we close our doors, proverbially speaking because there was a point when there was a shut down. So we quickly moved online to facilitate the benefits processing and the registration processing. So that was our biggest challenge because we had to move quickly and we had to be as effective as we usually are to meet our service standards. We did overcome this challenge by ensuring continuous communication with the customers but we never ever closed Social Security for services.”