Make Your S.S.B. Submissions Online!
Chandra Cansino
The Social Security Board was a representative on today’s ‘Ask the Experts’ live webcast. General Manager of Corporate and Customer Relations Chandra Cansino spoke about social security’s arrangements for the submission of claims. They have made their essential services available online and they are encouraging the public to use this medium. For those who are not able to, there are drop boxes at branch offices but she notes that if you use that option to expect some slight delays with the processing of your claims. Cansino explains.
Chandra Cansino, GM, Corporate & Customer Relations Service, S.S.B.
“One of the big areas that we have right now or that we are promoting is the, well for us essential services, is the processing and payment of claims and pensions and also the payment of contributions by the employers. Employers have access now to our online portal so they don’t need to come to the office to make payments. If they haven’t signed up, they can reach out to the relevant inspectors and that can be done for them in a very short period of time. For the claimants, persons submitting claims, we now have two facilities available. They can drop their claims in one of the branch drop boxes we have available across the country and they can submit their claim online via an email address. Now what we are promoting, we are asking as much as possible for persons submitting claims to the Social Security submit claims through the email option. We are asking that because the process will be faster for those persons. Your claim goes directly to someone sitting, manning that email information and the process of exchange starts immediately. For example, if your claim is not complete or you need a form filled in, then that interaction takes place immediately. If you drop your form in drop boxes, which is also accepted, we will ask persons who use that option to expect delays. The reason is that those forms need to go through a sanitization process simply because of the studies that show that the COVID-19 virus can remain on cardboard for as much as twenty-four hours. So, those claims are then sanitized and then they are put aside for a day or two and they are processed because we have to keep our staff safe as well.”
